Asset Buyers (ABD)
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Professional Practices Management System (PPMS) / Quality Assurance
Professional Practices Management System (PPMS)
PPMS Certified Agencies
Certification to ACA’s Professional Practices Management System (PPMS)
Subscription to ACA’s Professional Practices Management System (PPMS)
14 - Management of Records/Data
Handling, storing, retrieving and depositing of information.
What is it?
Effective control and management of records and data.
It includes: Archiving of records, Identification & indexing of records, Retrieving of stored records (e.g., one business day), Storing records effectively (e.g., preventing deterioration), Proper disposition of records (e.g., privacy considerations) and Establishing record retention time
Why do it?
To make certain that agency records are available
To demonstrate effective operation of the management system (all steps performed)
To provide evidence of the achievement of required service quality
To use records to help an agency’s service to improve
To define how long records are kept
Storing of Records: IRS Records (e.g., keep 7 years) and Dispose of complaints (e.g., after 1 year)
Destroying of Records And Data: Shredding, Burn Bag and Trash
Policies on what Data and Records you want to keep and what you should throw away
Campus ACA’s Introduction to Quality Assurance Seminar
Campus ACA has developed the Introduction to Quality Assurance seminar for agencies that want to learn the basics of how to improve their operations and internal processes.
Contact ACA PPMS
Contact the ACA staff at (952) 926-6547 or via e-mail at
Find a Member
Searchable ACA Member Directory, no login required.
File an Ethics Complaint
File a complaint against a member of the collection industry.
A comprehensive library of ACA’s compliance documents.
5/23/2013 7:36:30 AM
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2013 ACA International
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