Asset Buyers (ABD)
Health Care Collections
Asset Buyers (ABD)
Collection & Related Companies
Education & Events
Professional Practices Management System (PPMS) / Quality Assurance
Professional Practices Management System (PPMS)
PPMS Certified Agencies
Certification to ACA’s Professional Practices Management System (PPMS)
Subscription to ACA’s Professional Practices Management System (PPMS)
This section provides an overview of the PPMS program and details on its 18 elements.
: Reviewing vision, mission, goals and expectations.
: Writing company policies, procedures and work instructions.
Review of Client Issues
: Determining company’s ability to meet client’s needs and expectations.
Document & Data Control
: Maintaining both electronic and paper documents—policies, procedures, work instructions—and removing obsolete information.
: Managing the purchasing process – major products and services only.
Control of Client & Customer Supplied Data
: Securing and controlling all data flowing into the office.
Data Identification & Traceability
: Understanding company information and where it belongs.
: Maintaining procedures or instructions for consistent performance—new business entry, cash application collection call, etc.
Inspection & Testing
: Testing, reviewing and verifying planned work processes—new business entry, cash application, collection call, etc.
Inspection & Test Status
: Verifying that company processes occur in sequence.
Identification of Nonconformity
: Identifying and recording mistakes or problems.
Corrective Action, Preventive Action & Continuous Improvement
: Correcting and preventing problems by finding a better, faster or more reliable way to accomplish work.
Handling, Storage, Preservation & Delivery
: Disaster planning and delivery of information.
Management of Records/Data
: Handling, storing, retrieving and depositing of information.
Internal Management Audits
: Ensuring procedures and policies are followed and the management. system is working by having all departments inspected on a regular basis.
: Continuous training of all staff.
Process & Client Satisfaction Measurements
: Measuring results internally and externally.
Information Management Systems & Technical Infrastructure Administration
: Ensuring availability of systems; integrity of applications and data; and confidentiality of information.
Campus ACA’s Introduction to Quality Assurance Seminar
Campus ACA has developed the Introduction to Quality Assurance seminar for agencies that want to learn the basics of how to improve their operations and internal processes.
Contact ACA PPMS
Contact the ACA staff at (952) 926-6547 or via e-mail at
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5/21/2013 6:08:57 AM
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2013 ACA International
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