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Basic Elements

This section provides an overview of the PPMS program and details on its 18 elements.

  1. Management Responsibility: Reviewing vision, mission, goals and expectations.
  2. Management System: Writing company policies, procedures and work instructions.
  3. Review of Client Issues: Determining company’s ability to meet client’s needs and expectations.
  4. Document & Data Control: Maintaining both electronic and paper documents—policies, procedures, work instructions—and removing obsolete information.
  5. Purchasing: Managing the purchasing process – major products and services only.
  6. Control of Client & Customer Supplied Data: Securing and controlling all data flowing into the office.
  7. Data Identification & Traceability: Understanding company information and where it belongs.
  8. Process Control: Maintaining procedures or instructions for consistent performance—new business entry, cash application collection call, etc.
  9. Inspection & Testing: Testing, reviewing and verifying planned work processes—new business entry, cash application, collection call, etc.
  10. Inspection & Test Status: Verifying that company processes occur in sequence.
  11. Identification of Nonconformity: Identifying and recording mistakes or problems.
  12. Corrective Action, Preventive Action & Continuous Improvement: Correcting and preventing problems by finding a better, faster or more reliable way to accomplish work.
  13. Handling, Storage, Preservation & Delivery: Disaster planning and delivery of information.
  14. Management of Records / Data: Handling, storing, retrieving and depositing of information.
  15. Internal Management Audits: Ensuring procedures and policies are followed and the management. system is working by having all departments inspected on a regular basis.
  16. Training: Continuous training of all staff.
  17. Process & Client Satisfaction Measurements: Measuring results internally and externally.
  18. Information Management Systems & Technical Infrastructure Administration: Ensuring availability of systems; integrity of applications and data; and confidentiality of information.

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