- Hotel Information
- Travel Information
- Convention Attire
- On-site Registration Desk
- Tickets
- Meals
- Materials
- Professional Practices Management System (PPMS) Training
- Credit & Collection Compliance Officer (CCCO) Workshop
- Litigation Strategies for the Collection Industry
- Members’ Attorney Program (MAP) Legal Education Conference
- Expo
- Awards
- ACPAC Beatles Bash!
- ACA of Texas Golf Tournament
- Voting Privileges
- President’s Banquet
- Cancellations
- Professional Development Units (PDUs)
- More Questions?
1. Hotel Information
Hilton Anatole
2201 Stemmons Freeway
Dallas, TX 75207
Reservation Line: +1(800)-HILTONS
Main Line: +1(214)748-1200
- Will ACA make my hotel reservation?
- No. All attendees are responsible for making their own hotel reservations.
- How do I make my hotel reservation and what is the cost of a hotel room at the Hilton Anatole?
- Call +1(800)-HILTONS or you may book your room online.
- Single or double rooms are $199/night, plus state and local sales taxes.
- Check-in time is 4:00 p.m.
- Check-out is at 12:00 p.m. Anyone checking out after 12:00 p.m. local time may incur late charges.
- If you depart earlier than expected, you may be subject to the hotel’s early departure fees. Please inquire with the hotel about any fees prior to early departure.
- How can I make sure I receive ACA’s special group rate and how long is this special group rate available?
- To receive ACA’s special group rate, you need to mention you are with ACA International if you register by telephone. The special group rate is available July 10- 18, 2011, subject to availability.
- When is ACA’s room block cut-off date?
- Cut-off date: June 17, 2011 at 6:00 p.m. CST
- ACA has a limited number of rooms available at the discounted rate; therefore, rooms are not guaranteed to be available through the reservation deadline above.
- Why should I stay at the ACA convention hotel instead of a different hotel?
- We strongly encourage you to make your hotel reservation at the Hilton Anatole, the official convention hotel. If we do not occupy a sufficient amount of guest rooms throughout the convention, we will incur penalties and additional costs. We appreciate your help in keeping registration costs reasonable now and in the future.
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2. Travel Information
Parking: Self-parking, valet parking and overnight parking are available at the hotel.
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3. Convention Attire
- What is the dress code?
- Suggested attire for the sessions, meal functions, Expo and the Welcome Reception and the Passport to the World Reception is business casual. Suggested attire for the President’s Banquet is semi-formal, black tie is optional.
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4. On-site Registration Desk
- Where will registration be located in the hotel?
- Outside of the Chantilly Ballroom Foyer.
- Registration times will vary each day. Please refer to your on-site program book or the hotel reader boards located throughout the hotel for time listings.
- You will receive your badge and convention materials at the registration desk.
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5. Tickets
- What tickets are available for guests?
- Complete Spouse/Guest Package
- Welcome Reception
- Passport to the World Reception
- President’s Banquet
- ACPAC Special Event: Beatles Bash! – Registration Form
- Can my spouse/guest attend the Opening General Session?
- Yes, but only if he/she purchases a Welcome Reception ticket.
- If I purchase additional tickets for my spouse/guest, will he/she receive a badge?
- No, your spouse/guest will only receive a badge if you purchase the complete spouse/guest package.
- How do I purchase additional tickets?
- Fill out the additional tickets section when you register yourself for convention/MAP Conference.
- Spouses/guests must be accompanied by a registered convention/MAP Conference attendee to purchase additional tickets. Fill out the Additional Tickets Form included in the attendee confirmation materials to purchase tickets.
- Tickets are intended only for non-industry individuals. Industry professionals should register as an attendee.
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6. Meals
- What meals are included with the full attendee convention registration?
- All meals, including the Welcome Reception, the Passport to the World Reception, Expo Breakfasts and Lunches on Thursday and Friday, Breaks on Thursday and Friday and the President’s Banquet are included with your regular registration.
- President’s Banquet tickets are not included for American Retired Collectors (ARC) members. ARC members may purchase tickets by completing the Additional Tickets Form.
- What meals are included with exhibitor registrations?
- Complimentary Expo Registrants (this person is usually is the first person registered to work your exhibit booth): All meals, including the Welcome Reception, the Passport to the World Reception, Expo Breakfasts and Lunches on Thursday and Friday, Breaks on Thursday and Friday and the President’s Banquet are included for each "Complimentary Expo Registrant."
- Additional Expo Registrants: The Welcome Reception, the Passport to the World Reception, Expo Breakfasts and Lunches on Thursday and Friday, Breaks on Thursday and Friday are included for each "Additional Expo Registrant.
- Can I purchase additional tickets for my spouse/guest?
- Yes, attendees and exhibitors can purchase additional tickets for their spouse/guests. Refer to the "Tickets" section above. Note: Tickets are intended only for non-industry individuals. Industry professionals (including exhibitors) should register as an attendee or exhibitor.
- I am an American Retired Collectors member —do I need to pay the full registration fee or the full price for meal tickets for my spouse/guest?
- Yes. Unless your spouse/guest is also an American Retired Collectors member, you will need to pay the full price for your spouse/guest.
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7. Materials
- When can I pick up my Convention materials?
- Convention materials can be picked up at the desk as early as Wednesday, July 13, at 7:30 a.m. Registration times will vary each day. Please refer to the hotel reader boards located throughout the hotel or to your on-site program book for time listings.
- I am on ACA’s Board of Directors — can I pick up my convention materials at an earlier time?
- The registration desk will open at 7:30 a.m. on Wednesday, July 13, 2011, for Board members to register and pick up their materials. Members of ACA’s Board of Directors will not be able to pick up their convention materials prior to the Board Reception on Tuesday, July 12, 2011. Name badges only will be available at the reception.
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8. Professional Practices Management System (PPMS) Training
- When does the Professional Practices Management System (PPMS) seminar take place?
- July 11-12, 2011 prior to convention. Requires separate registration.
- Cut down on mistakes and improve your daily operations with this two-day training seminar on ACA’s Professional Practices Management System (PPMS).
- Fill out the PPMS section on your registration form or register online today.
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9. Litigation Strategies for the Collection Industry Seminar
- When does the Litigation Strategies for the Collection Industry seminar take place?
- Wednesday, July 12, 1:00 p.m. - 5:00 p.m.
- Fill out the Litigation Strategies section on your registration form or register online today.
- Space is limited.
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10. Free Campus ACA Seminar: Credit & Collection Compliance Officer Seminar SEMINAR FULL!
Seats may become available on-site and will be filled on a first-come, first-served basis. Plan to arrive at 7:30 a.m. if you are interested in taking an open seat. We cannot guarantee seats will be available.
- When does the CCCO seminar take place?
- Wednesday, July 13, 8:00 a.m. – 4:30 p.m.
- Indicate on your registration form if you plan on attending.
- Space is Limited.
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11. Members’ Attorney Program (MAP) Legal Education Conference
- What is the Members’ Attorney Program (MAP) Legal Education Conference
- Held in conjunction with Convention, the MAP Legal Education Conference is a separate conference on July 13-15, and requires a separate fee.
- Please see the MAP Conference section on the convention registration form or register online today. There is a discounted rate available if you register for both the Convention and the MAP Conference.
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12. Expo
- Can I obtain a pass to the Expo Hall without paying the entire convention registration fee?
- No, with the exception of the Welcome Reception. Additional tickets are available on the convention registration form or the additional tickets form in your confirmation materials.
- If I’m an exhibitor, can my clients visit the Expo Hall for no additional charge?
- Yes, four one-time complimentary passes are available from convention exhibitors to bring their clients into the Expo Hall. This pass allows admittance into the Expo one time and does not include any of the education sessions. Passes will be mailed to the tradeshow coordinator for each booth.
- Where can I get a list of registered exhibitors?
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13. Awards
- When will the awards session be held?
- The ACA Awards program will be held during three of the general sessions this year: the Opening General session on Wednesday, the general session on Thursday morning and the general session on Friday morning.
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14. ACPAC Beatles Bash!
- What is ACPAC?
- ACPAC’s primary goal is to support and enhance the effectiveness of ACA International’s lobbying and political advocacy efforts. ACPAC accepts the voluntary political donations of ACA International members for contribution to federal legislators. ACPAC contributions are made to both Republican and Democratic candidates.
- To learn more about ACPAC, please contact MIchelle Andrew at (952) 928-8000, ext. 218.
- What is the special event this year?
- ACPAC Beatles Bash! will take place on Thursday, July 14, 2011, from 6:30 p.m. to 9:00 p.m.
- Separate registration and fees are required for this event. Register today!
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15. ACA of Texas Golf Tournament
- Tuesday, July 12, 8:00 a.m. Shotgun Start - Cowboys Golf Club
- Participate in this once-in-a-lifetime golf experience at the only NFL-themed golf club in the world, and help support the ACA of Texas Educational Foundation college scholarship fund. This year’s tournament will be held in conjunction with ACA International’s Convention and will kick off with a shotgun start at the Cowboys Golf Club in Grapevine, Texas. This 18-hole, par-72 championship course features a historical tour of the accomplishments of the Dallas Cowboys and pays tribute to the five-time world champion football team.
- Cost per golfer: $195 (includes transportation, breakfast, lunch and prizes) Golf clubs will be available for rent.
- For registration and/or sponsorship opportunities, contact Tom Morgan at ACA of Texas at (512) 458-8666, info@texascollectors.com or visit the ACA of Texas website at http://www.texascollectors.com.
- Limited to 44 players!
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16. Voting Privileges
- Can I vote at the Annual Meeting of the Membership?
- Agency/Affiliate/Asset Buyers: The first person from each company to register for convention is eligible to vote
- Members’ Attorney Program/Creditors International Members: Each individual member attending convention/MAP Conference is eligible to vote.
- What are Absentee Ballots?
- Absentee Ballots are counted only when there is a contested election. If an otherwise eligible voter finds it absolutely necessary to be absent from the election proceedings at the Annual Meeting of the Membership, the voter may obtain an absentee ballot from the association’s corporate secretary. Blocks of time will be established and announced prior to the Annual Meeting of the Membership, during which absentee ballots will be issued. No absentee ballots will be available or issued after that deadline.
- Absentee ballots will only be accepted from people who are present for at least one day of the convention. Absentee ballots will not be accepted from people who pay the registration fee but do not actually attend at least one day of the convention. No faxed absentee ballots will be accepted.
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17. President’s Banquet
- When is the President’s Banquet taking place this year?
- The President’s Banquet will take place on Friday, July 15, 2011 at 7:30 p.m.
- How do I receive my ticket to the President’s Banquet?
- IMPORTANT! In order to attend the event, you must check the box on the convention registration form. Those who check this box will receive a voucher in their name badge at convention which must be exchanged at the registration desk for ticket and table assignment.
- The deadline to receive a ticket for this event is June 29, 2011.
- The President’s Banquet is included in your full convention registration fee and for those who purchase spouse/guest meal packages.
- Additional tickets can be purchased using the Additional Tickets form included in your convention confirmation e-mail.
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18. Cancellations
- What is your cancellation policy and what fees will I incur if I am unable to attend?
- All cancellations and refund requests must be made in writing to Campus ACA. Cancellations received no later than June 15, 2011, entitle the registrant to a refund/credit minus a $75 processing fee per registrant cancelled. Cancellations received between June 16 and June 29, will entitle the registrant to a refund/credit minus a 30% processing fee per registrant cancelled. No refunds will be granted after June 29. Refunds will not be given for no-shows; however, you may send a substitute from your company.
- Can I send someone else from my office if I am unable to attend?
- Yes, you can send someone else from your company. All requests for substitutions must be made in writing to Campus ACA. There are no additional charges for substitutions.
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19. Professional Development Units (PDUs)
- Will I earn any Professional Development Units (PDUs) for Convention?
- Yes. Full convention attendees will earn 3.0 PDUs. Attendees will earn 1.0 PDU per day on Wednesday, Thursday and Friday.
- Earn an additional 3.0 PDUs by attending the Credit and Collection Compliance Officer Seminar on Wednesday, July 13 (included in registration fee, space is limited).
- Earn an additional 1.5 PDUs by attending the half-day Litigation Strategies for the Collection Industry Seminar on Tuesday, July 12 (requires separate registration, space is limited).
- Earn an additional 6.0 PDUs for attending the two-day Professional Practices Management System (PPMS) Foundational Training July 11-12 (requires separate registration).
- MAP Legal Education Conference attendees will receive 2.0 PDUs for attending the three-day conference.
- For additional information regarding PDUs and how to work toward ACA’s Scholar or Fellow designations, please visit Campus ACA’s Web site.
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20. More Questions?
- Where can I go for additional information?
- Stop by the ACA convention registration desk and any of the ACA staff there will be happy to assist you with any questions or concerns. You can also visit the staff at the ACA Central booth in the Expo Hall.
For more information before convention, please visit our Web site or contact Campus ACA at campusaca@acainternational.org. We will be happy to answer your questions.
Cathy Berg
Director of Meetings
berg@acainternational.org
(952) 928-8000, + ext. 123
Amy Thompson
Meeting Planner
thompson@acainternational.org
(952) 928-8000, ext. 143
Heather Norton
Seminar Specialist
norton@acainternational.org
(952) 928-8000, ext. 137
Rosa Garza
Administrative Assistant
garza@acainternational.org
(952) 928-8000, ext. 118
Exhibit & Sponsorship Opportunities:
Mary Thao
Manager of Meetings & Expo
thao@acainternational.org
(952) 928-8000, ext. 119
Speaker Inquiries:
Rachel Remley
Manager of Campus ACA Curriculum
remley@acainternational.org
(952) 928-8000, ext. 127
Fax inquiries to Campus ACA can be sent to +1(952) 922-6402.
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