- Bankruptcy This seminar takes a credit and collection professional through the basics of the consumer bankruptcy process from start to finish. Learn about bankruptcy paperwork and the processes and procedures for handling a bankruptcy. Face-to-face, online.
- Collection Floor Management This full-day, interactive forum will allow attendees to share strategies for operating a compliant collection floor and improving the people, processes and performance at their organization. Attendees will share concerns and develop solutions to roadblocks in order to improve methods of monitoring, coaching and measuring collector performance. Face-to-face, online.
- Collection Laws for Creditors Participants will explore the important points of the FDCPA and how the Act affects creditor collections. Participants will gain useful tips on implementing compliant privacy practices, furnishing data and reading between the lines of a consumer report. Participants will also study bankruptcy provisions to determine how they affect daily collection activity. Face-to-face, online.
- Credit and Collection Compliance Officer (CCCO) Workshop CCCO was designed by industry-recognized instructors and attorneys to help industry professionals hone their skills and learn what is needed to be successful in compliance roles or as team members. This in-depth workshop offers an abundance of resources and information through a number of essential topics broken into modules, making it easy to follow. Learn about defining compliance roles, risk assessments on agency operations, handling disputes and complaints, documentation of polices and procedures, and training and evaluating quality assurance measures. Face-to-face.
- Data Security & Privacy As a result of the rising number of data breaches, an explosion of State Data Breach Notification laws has occurred. You will examine these laws, when and how consumers must be notified and what your company needs to do to be in compliance with these laws. Learn how to assess risks and explore essential safeguards and strategies for developing your agency’s data security compliance program. Face-to-face, online.
- Ethical & Professional Collections This forum allows you to look at subjects that deserve your time and attention: ethical and professional collection practices. Explore guiding principles that will keep you and your agency on the right path and learn what the industry and your peers are doing to adhere to the practices covered in ACA International’s revised and required Code of Ethics and Code of Operations. Face-to-face, online.
- Fair Credit Reporting Act (FCRA) Explore the impact the FCRA has on the credit and collection industry and on your business. This opportunity for instruction and discussion of the law will help you understand how the FCRA is interpreted and enforced, as well as the key areas that are critical to credit and collection professionals. Face-to-face, online, CD-ROM.
- FDCPA: Facts, Fiction & Reality Learn the facts and requirements of the FDCPA, crush any fallacies you have and learn what impact the Act has on your agency’s future. This opportunity for discussion, instruction, activities, evaluation and true-to-life application of the law will stimulate and energize you. Face-to-face, online, CD-ROM.
- FDCPA: Hot Topics Leaving messages, settlement offers, validation notices, the latest FDCPA amendments and other topics will be discussed here. All agencies collecting consumer debt need to comply with and be knowledgeable about the FDCPA. This session will include an analysis of recent judicial decisions regarding the FDCPA, as well as Federal Trade Commission staff interpretations. Face-to-face, online.
- Health Care Collection Management Learn vital information on healthcare collections, enabling you to increase your organization’s compliance, client satisfaction and financial well-being. This seminar provides important insights on the patient and the risks and benefits that accompany each type of healthcare account. Explore the ways in which healthcare collections differ from other collection practices while you discover successful strategies for working with distinct types of healthcare accounts. Online.
- Introduction to Quality Assurance Get back to the basics by improving the operations within your organization, increasing client satisfaction and improving compliance by applying quality assurance principles to your daily collection practices. Develop your Quality Assurance Program through lecture, interactive discussion, and case studies. Face-to-face, online.
- Litigation Strategies for the Collection Industry Members-only seminar Litigation and complaints against credit and collection industry members are continually on the rise. Industry members are inundated with costly and meritless litigation, often at the hands of serial filers and the consumer bar. This seminar is designed to introduce you to litigation concepts and defense strategies in handling and responding to these complaints. The instructors will provide an inside perspective on successful defense strategies based on extensive experiences litigating and defending claims against the collection industry. Face-to-face
- Professional Telephone Collectors’ Techniques (PTCT) Collection professionals receive the necessary tools to answer a critical question, “How do I collect more on consumer accounts?” Learn about the circumstances of consumer debt and what real issues prevent consumers from paying through lecture, small group discussions, activities and case studies. Face-to-face, online, CD-ROM
- Sales: Strategies & Techniques Whether you are looking to gain knowledge on how to prospect and qualify clients, make inspiring presentations, work with requests for proposals, maintain business relationships or close the sale, you will find it here! Face-to-face, online.
- Skiptracing & Cybertracking Techniques Learn how to locate consumers while staying in compliance with the FDCPA. Participants analyze skiptracing problems, find creative solutions and learn what skiptracing can do for an agency’s bottom line. Face-to-face, online.
- The Art of Persuasion The Art of Persuasion delivers advanced collection techniques for the experienced collector. Building on ACA’s Professional Telephone Collectors’ Techniques seminar, this seminar takes an even closer look at how collectors can handle the toughest calls using advanced negotiation and persuasion techniques. Face-to-face, online.
- Trainer Specialist seminar provides collection managers and trainers the tools they need to train their collectors in-house on ACA’s FDCPA and Professional Telephone Collectors’ Techniques. Earning ACA’s Trainer Specialist Designation gives you what you need to bring ACA-recognized training materials to your organization.In addition, your staff will meet the necessary requirements that apply for the Professional Collection Specialist designation! Online and face-to-face.*
*Please note this seminar is not available as an in-house.
Visit the Event Calendar to find out when these seminars will take place next!