Professional Practices Management System (PPMS)

PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.

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The ACA International PPMS program includes 18 basic elements. Developing and documenting a PPMS is the core of the ACA International Agency Certification program.

  1. Those which relate to the overall management of the business.
  2. Those which relate to the business activities.
  3. Those which provide support to the businesses activities.
  4. Those which provide client confidence.

The PPMS is not a prescriptive program—this is not a cookie-cutter or one-size-fits-all industry—nor is it a single recipe for effective management. Through the PPMS program, a company will have the freedom to define its own procedures.

What if your agency could:

  • Cut down on the number of mistakes it makes?
  • Increase communication among various departments?
  • Handle client issues in a more efficient and professional manner?
  • Achieve bottom-line improvement?
  • Be recognized for adhering to an industry standard?

ACA's PPMS can help your company achieve this and more!

Learn more:

  • Basic Elements: This section provides an overview of the PPMS program and details on the 18 elements.
  • PPMS Articles: This link provides links to past Collector articles regarding PPMS as well as Press Releases that have been done regarding PPMS. This information may be very helpful to companies that are PPMS certified and looking for ways to market their certification.
  • PPMS Application: This is Part 1 of the application process. This should only be completed by companies who have had a representative attend the Foundational Training on PPMSTM seminar.
  • Certification to ACA's Professional Practices Management System (PPMS).
  • Subscription to ACA's Professional Practices Management System (PPMS).
  • Sponsorships: Learn how your company can sponsor the PPMS trainings.
  • Testimonials from PPMS Certified Agencies and Members that have attended the PPMS Training Seminar.

Currently Certified Agencies

Currently Subscribed Agencies

How can I learn more about ACA International's PPMS program?
Contact the ACA staff at +1(952) 926-6547 or via e-mail at ppms@acainternational.org.

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