ACA’s Professional Collection Specialist Certificate was designed for collectors who complete training in professional and ethical collection practices. Show your clients that your collectors have what it takes to collect efficiently and effectively, while staying in compliance with the Fair Debt Collection Practices Act. To achieve this designation, you must:
- Complete the FDCPA Essentials for Collectors training, available as an online seminar, Web course and CD-ROM.
- Complete the Essential Collection Skills & Techniques training, available as an online seminar, Web course and CD–ROM.
- Apply for and successfully pass the PCS Exam with a score of 85 percent or higher.
To purchase your exam, fax the Professional Collection Specialist application to (952) 926-1624 or purchase your PCS exam online.
Visit the Event Calendar to register for the next FDCPA or Essential Collection Skills seminars.
Earning ACA’s PCS Certificate Now Means More!
View the PCS Certificate Renewal Frequently Asked Questions to learn more today.
All individuals holding ACA’s Professional Collection Specialist Certificate are required to renew their designation every three years. To qualify for renewal, the PCS holder must submit the PCS Renewal Form with applicable fees during the three-year period, and participate in qualifying continuous education through ACA by completing ONE of the following: 1) ACA Annual Convention 2) ACA Spring Forum 3) ACA Fall Forum 4) ACA’s FDCPA Essentials for Collectors training 5) FDCPA-related seminar 6) Hold ACA’s Trainer Specialist Designation or 7) Re-take the PCS Certificate exam. For a list of qualifying sessions at the conferences listed above, visit the PCS Renewal Qualifying Sessions page.
A regular checkpoint for the designation will:
-Keep collectors up-to-date on the ever-changing legal landscape.
-Add credibility and value to this core collector training program.
-Reaffirm collector knowledge of the industry.
A PCS designation will help your agency:
- Increase collection rates.
- Increase placements from clients.
- Decrease consumer complaints.
- Increase your collectors’ ability to overcome objections during collection calls.
- Increase the efficiency of the collection process.
- Improve employee recognition at your organization.
Achieve all of this and more through professional development!