Offered both as an online seminar and a face-to-face seminar at ACA’s Spring Forum & Expo, this training focuses on how to increase client satisfaction and improve compliance by applying quality assurance principles to daily collection practices.
Discover how you can develop your Quality Assurance Program through lecture, interactive discussion and case studies.
This introductory level seminar covers:
- Techniques and tools to help evaluate problems and resolve them effectively as part of your company’s Quality Assurance Program.
- Ways to reduce errors to achieve greater client satisfaction and loyalty, compliance, and financial benefits.
- The vital role of training in your agency’s Quality Assurance Program.
Look for the next scheduled Introduction to Quality Assurance seminar on ACA’s Event Calendar.
For information on how ACA can bring this seminar to your company, visit the in-house seminar page on the website.