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Advanced Designations

Earn a higher-level professional designation!

To view current seminar offerings, visit the Events Calendar.

Advance your career by earning one of ACA’s Credit and Collection Compliance Designations (CCCP and CCCO), Healthcare Collection Management (HCM) or Trainer Specialist designations. More Details

1. ACA’s Credit and Collection Compliance Designations

BRAND NEW FORMAT!
ACA’s Credit and Collection Compliance credentialing program will help take you and your company to the next level of compliance understanding. This two-tiered format provides the ideal level of education required for every compliance-related professional, with all courses available online. Study guides for both levels are below.

Credit and Collection Compliance Professional (CCCP) Designation
Perfect for the professional who devotes a portion of their job function to compliance, this designation provides a base level of knowledge that will help them comprehend the significance and impact of proper compliance procedures.

Required educational components:

  • Ethical and Professional Collections
  • Advanced FDCPA Issues 
  • Introduction to Collection Industry Compliance
  • Writing Effective Policies and Procedures

Assessment:

  • Exam

Annual Renewal Requirements:

  • Attend either ACA MAP Legal Education, Spring Forum, Fall Forum, Convention, Washington Insights OR
  • Attend two compliance-related ACA online seminars or teleseminars

Download the Credit and Collection Compliance Professional (CCCP) exam application for more information. This program requires an annual renewal - download the Credit and Collection Compliance Professional (CCCP) Renewal Form for more information.

 

Credit and Collection Compliance Officer (CCCO) Designation (Advanced Level)
Designed for the advanced professional, typically a Chief Compliance Officer, this designation provides an in-depth range of knowledge on compliance strategy in the debt collection industry.

Required educational components:

  • Advanced Compliance: Conducting a Risk Assessment
  • Advanced Compliance: Controls and Corrective Action
  • Ethical and Professional Collections
  • Advanced FDCPA Issues
  • Data Security and Privacy I
  • Duties of Data Furnishers Under the FCRA
  • Understanding and Responding to the CFPB’s Expectations
  • Writing Effective Policies and Procedures

Assessment

  • Exam

Annual Renewal Requirements:

  • Attend either ACA MAP Legal Education, Spring Forum, Fall Forum, Convention, Washington Insights OR
  • Attend four compliance-related ACA online seminars or teleseminars

Download the Credit and Collection Compliance Officer (CCCO) exam application for more information. This program requires an annual renewal - download the Credit and Collection Compliance Officer (CCCO) Renewal Form for more information.

 

Frequently Asked Questions

Q: I took the “old” CCCO seminar but haven’t taken the exam yet. Can I finish under the previous requirements?
A: Yes, but only for a limited time. Contact industryservices@acainternational.org for more information.

Q: I already hold the CCCO designation. What do these changes mean for me?
A: ACA staff will be sending information to current CCCO designees on how their credentialing will transition under this new format.

View a list of current CCCO Designation recipients.

2. ACA’s Healthcare Collection Management (HCM) designation provides training and testing to measure knowledge of healthcare requirements and professional practices in the collection industry.

Healthcare Collection Management (HCM) Requirements:

  • Healthcare Collection Management (HCM) online seminar  
  • Data Security and Privacy I online seminar  
  • Ethical and Professional Collections online seminar  
  • Pass the Healthcare Collection Management (HCM) exam with a score of 85% or higher.

Download the Healthcare Collection Management  (HCM) exam application for more information. This program requires a three-year renewal - download the Healthcare Collection Management (HCM) Renewal Form for more information.

View current list of Healthcare Collection Management (HCM) recipients.

3. ACA’s Trainer Specialist designation allows you to teach ACA’s core collector courses at your own organization! Upon completion of this training program, your collectors will be ready to take ACA’s Professional Collection Specialist (PCS) certificate exam.

Prerequisites for Trainers:

  • FDCPA Essentials for Collectors
  • Essential Collection Skills and Techniques 
  • Trainer Specialist seminar
  • Pass the Trainer Specialist Exam with a score of 90% or higher.

To register for the next Trainer Specialist seminar, visit the Events Calendar. Download the Trainer Specialist exam application to purchase your exam or to learn more about the requirements. This program requires renewal every three years. Download the Trainer Specialist Renewal Form for more information.

View a list of current Trainer Specialist recipients.

Contact Information: Send your completed applications to fax: (952) 926-1624 or e-mail: industryservices@acainternational.org.

Visit the ACA Events Calendar for the next available seminars!

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