Industry Tips

Featuring tips for first party collectors and credit professionals in the credit industry.

Newest additions to Industry Tips:

• Research shows consumers may spend less in 2008- Consumer Trends, January 2008
• Compliance programs address issues, reduce complaints- Consumer Trends, November 2007

Compliance

• The costs of unethical conduct- Consumer Trends, September 2007
• When consumers withhold payment- Consumer Trends, July 2007

Customer service

• Partnering and customer service: Creating a successful environment

Generational differences

• Collecting from Millennials - The latest generation

Regulatory updates

• Learn how TCPA auto dialer restrictions could affect your business

Tips by Topic:

• A Sensitive Approach
• First-Party Disclosure
• Compliance Programs Address Issues, Reduce Complaints
• Truncation Troubles
• ACA International Fastfax Document #1515: Medical Information Furnishers and the FCRA
• The costs of unethical conduct
• Case Summary: Consumer claims creditor mailing not firm offer of credit
• Considerations for creditors following FCC ruling on dialing wireless numbers
• FICO Scores Dropping Authorized User Accounts
• Collecting From Millennials
• Partnering and customer service: Creating a successful environment
• Learn how TCPA auto dialer restrictions could affect your business
• When consumers withhold payment