CI Information by Topic

Tips for first party collectors and credit professionals.

Business Management

• Investing in People – Collector, February 2010
• Hiring the Right Talent – Collector, January 2010
• Making Powerful Presentations – Collector, October 2009
• Measuring Performance – Collector, March 2009
• Overcoming Objections – Collector, August 2008

Credit Reporting

• Maintaining Transparency - Collector, October 2008

Customer Service

• The More You Know – Collector, April 2010
• A Different Approach – Collector, August 2009
• Helping Consumers Reach Their Goals – Collector, May 2009
• The Power of Persuasion – Collector, May 2008
• Another Level – Collector, January 2008

Health Care Collections

• Keeping the Customer – Collector, March 2008

Housing Market

• An Uncertain Future – Collector, March 2010
• Credit Crunch Ripple Effects – Collector, January 2009
• The Foreclosure Ripple – Collector, April 2008

Legislation

• Understanding the Red Flag Rule – Collector, December 2008
• A Fundamental Change – Collector, July 2009

Selling Accounts

• The Ins and Outs of Selling Accounts – Collector, November 2008

Student Loans

• Loan Education – Collector, February 2008

Technology

• The Science of Collecting – Collector, May 2010
• Using E-mail in the Collection Process – Collector, November 2009
• Alternative Communication Methods – Collector, June 2009
• Capturing Your Dollars – Collector, April 2009
• Don't Skip the Web – Collector, July 2008
• An Important Score – Collector, June 2008

• Compliance Programs Address Issues, Reduce Complaints
• Research Shows Consumers May Spend Less in 2008
• Truncation Troubles
• ACA International Fastfax Document #1515: Medical Information Furnishers and the FCRA
• The costs of unethical conduct
• Case Summary: Consumer claims creditor mailing not firm offer of credit
• Considerations for creditors following FCC ruling on dialing wireless numbers
• FICO Scores Dropping Authorized User Accounts
• Collecting From Millennials
• Partnering and customer service: Creating a successful environment
• Learn how TCPA auto dialer restrictions could affect your business
• When consumers withhold payment