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Browser Cache

If ACA Online looks strange or isn't working properly, you can often resolve the issue by clearing your browser's cache.

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A browser’s cache includes temporary files (images, scripts, etc.) downloaded during previous visits to a Web site. Browser cache helps the browser remember what a page used to look like. Using cache, browsers can open pages they’ve opened before more quickly. If anything goes wrong in the cache it can affect how the site behaves and displays.

Clearing Browser Cache via browser settings

  • Exit/close ALL open browser windows.
  • Open one instance of your browser and access the browser settings/options/tools.
  • Clear/delete/empty browser cache, temporary and/or private files (this may take several moments to complete).
  • Restart the browser.

Clearing Browser Cache via keyboard

  • Windows: Ctrl+R or Ctrl+F5
  • Mac: Cmd+Shift+R

Additional Suggestions
Another suggestion is to try visiting http://www.acainternational.org/ using another computer in your office or at your home. If a secondary computer does not experience any trouble accessing the site please make sure that your Windows computer has the latest updates from Microsoft. As always, you can contact ACA for additional assistance.

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6/18/2013 10:12:10 PMUnknown
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