Mission

ACA International contributes to the success of its members, the positive reputation of the industry and the health of the economy.

Vision
Led by ACA International, the credit and collection industry is well-respected by policy makers, business leaders and consumers.

Mission
ACA International contributes to the success of its members, the positive reputation of the industry and the health of the economy. We accomplish this by:

• Being the comprehensive, knowledge-based resource for the credit and collection industry.
• Clarifying the rights and responsibilities of all participants in the credit and collection cycle.
• Enhancing the knowledge and skills of credit and collection professionals around the world.
• Demanding the highest degree of ethical practices and conduct.
• Advocating effectively in critical legislative, regulatory and business arenas.
• Offering services and products to improve member profitability.
• Promoting the importance, value and integrity of the industry.

Values

• Leadership—to achieve collectively that which is more difficult to accomplish individually.
• Integrity—to demonstrate a commitment to ethical principles.
• Respect—to show regard and consideration for clients, colleagues and consumers.
• Responsibility—to promote accountability by all participants in the credit and collection cycle.
• Service—to assist, support and respond to the needs of credit and collection professionals.