Leadership & Governance
ACA International’s leaders and governing documents.
- ACA Board of Directors: ACA Board of Directors governs the property, affairs, activities and concerns of the association.
- ACA Council of Delegates: This group elected by the units and divisions represents constituencies and has the primary responsibility of electing the ACA Board of Directors.
- ACA Holding Company Board of Directors: The joint board of ACA’s for-profit entities, ACA Enterprises and Collectors Insurance Agency.
- Committee Rosters and Committee Descriptions: ACA volunteer committee information.
- Unit Leaders: Unit Leadership Directories are the officers, unit directors, committee chairs and staff in ACA’s 42 affiliated U.S. Units, and the directors in the International Unit. (See ACA Board of Directors for the U.S. Units’ national directors.)
- MAP State Compliance Chairs: MAP State Compliance Chairs are attorneys who have volunteered to be available as a legal resource and referral attorney.
- Collection Notice Review Attorneys: Collection Notice Review Attorneys are qualified to conduct the risk control analysis of your collection letters.
- Past Presidents: List of former presidents of ACA International.
- Award Winners: ACA’s annual awards recognize many of the association’s outstanding members who have selflessly devoted their time and skills to advance the credit and collection industry.
- Brand Statement: ACA International’s mission, values and Collector’s Pledge.
- Strategic Plan: ACA International’s work is driven largely by the initiatives set forth by association members in its three-year strategic plan.
- ACA Bylaws: The rules governing the association’s internal affairs, the ACA Bylaws are amended from time to time with approval by the Council of Delegates.
- ACA Holding Company Bylaws: ACA International owns 100 percent of the stock of ACA International Holding Company Inc., a corporate structure housing the association’s taxable activities and protecting the association’s tax-exempt status. ACA International Holding Company owns 100 percent of the stock of both for-profit subsidiaries, ACA International Enterprises Inc. and Collectors Insurance Agency Inc. These are the governing rules of the holding company.
- ACA Standard Operating Procedures (SOPs): Standard Operating Procedures are detailed, written instructions to achieve uniformity of the performance of a specific function. ACA’s SOPs may be amended from time to time with approval of the ACA Board of Directors.
- ACA Code of Ethics and Code of Operations and Procedural Rules for the Ethics Committee: ACA members agree as a condition of membership to adhere to the Code of Ethics and Code of Operations of the association. Members assume responsibilities to fellow members, the industry, their customers, consumers and the public at large. The code may be amended from time to time with approval of the ACA Board of Directors at a duly recognized meeting. Code of Ethics and Code of Operations - Spanish; Procedural Rules for the Ethics Committee - Spanish
- ACA Committee Charters: As mandated by the SOPs, every committee and task force must have a written committee charter that outlines the roles and responsibilities of the committee or task force. Committee charters are approved and amended by the ACA Board.
- Health Care Collection, Servicing and Debt Purchasing Practices - Statement of Principles and Guidelines: Professionals who specialize in collecting or purchasing health care debt understand that such services should always be performed with sensitivity to each health care providers’ mission. Accordingly, ACA International adopted its Statement of Principles as a voluntary road map to help members align practices with health care clients’ expectations.
- Statement of Principles and Guidelines for the Sale and Purchase of Consumer Debt: A set of principles specific to the asset buying industry that establishes guidelines for business, legal and professional conduct as well as guidelines for client, consumer, vendor and colleague relationships.