Code of Ethics and Code of Operations
ACA International members are committed to ethical practices and take the expectations of creditor clients and the public seriously. As a condition of association membership, all ACA members agree to abide by the ACA Code of Ethics and Code of Operations.
Members wishing to learn more or educate employees about ACA International’s Code of Ethics and Code of Operations may use this informative PowerPoint presentation.
Health Care Collection, Servicing and Debt Purchasing Practices - Statement of Principles and Guidelines
Professionals who specialize in collecting or purchasing health care debt understand that such services should always be performed with sensitivity to each health care providers’ mission. Accordingly, ACA International adopted its Statement of Principles as a voluntary road map to help members align practices with health care clients’ expectations. Following are several resources to aid members who strive to uphold the values espoused in the Statement of Principles.