The ACA Collector’s Pledge encourages collectors to make a voluntary, personal commitment to treat consumers with dignity and respect in every aspect of their work. It is a reflection of ACA member values and the paramount importance to adhere to professional practices.
I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their just debts.
I will be professional and ethical.
I will commit to honoring this pledge.
click here to download a printable PDF of the Collector’s Pledge.