Upcoming Events
In-Person and Online ACA Events, as well as Other Industry Events
We have something for everyone, whether you want to attend an in-person session, provide online learning opportunities to your staff, or connect with other industry professionals.
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Calling collectors in Generation Z and leaders in Generation Y; this training is for those on the phone and those that are leading teams that are younger than you. In this session we will share helpful strategies for Generation Y leaders on how to lead a young team and insightful perspectives for young team members to be successful in their roles.
Leading a younger team involves understanding their unique needs. We must foster open communication, be approachable, and listen actively, offer mentorship, and acknowledge their contributions. All the while, adapting your leadership style to accommodate their preferences to guide them to success in their role.
Being a Gen Z team member involves understanding their leaders unique needs too. Must learn to communicate effectively, be motivated by others, and acquires skills so they can work with their leader to create a supportive environment that values growth and development.
Elevate your leadership style to inspire and guide the next generation to success, as well as learn how to succeed in your role under a Gen Y leader.
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Save this Event for later. View all your favorites at My ACA Assistant.
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For so many organizations, their information technology (IT) and information security (IS) systems stay the same. The adage, “If it isn’t broke…” is synonymous with IT spend. The reality is that IT & IS are constantly evolving. The technology adopted 5 years ago is archaic and costly compared to modern solutions. But to know this, you need someone focused on the tech market, you need a strategy and roadmap for adoption and you need visibility to those technologies that can save you money. In this session we will workshop together helping attendees identify and secure existing key technologies that are ripe for modernization. Each attendee will leave with an IT & IS roadmap for their organization.
Learning Objectives:
• Define key areas of modernization in information technology and information security.
• Clearly define those systems and outcomes possible with updating.
• Document how to secure key systems for regulatory and best practice.
• Identification of automation and orchestration possible with modern solutions.
• Review use cases where organizations haven’t taken advantage of modern IT and IS.
• Align modernization with key compliance requirements like GLBA Safeguards an PCI 4.0
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In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!
Save this Event for later. View all your favorites at My ACA Assistant.
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Have you just started working as a collector, lead or supervisor? Would you consider yourself to be an experienced veteran of the collection floor? Ever found yourself in a situation where you had to think about what to say or if you’re being service-friendly and compliant?
Whether you’re confident about your performance or feel you need some assistance, you’ll reinforce your skills and knowledge by joining us for the first episode in the Hot Topics series “Control or Chaos: Collection Call Basics.” Our presenters will take you through what you can or should do when handling both inbound and outbound calls with consumers, along with some helpful hints to enhance your performance.
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Jumpstart your RCM strategy with careful planning and the right technology. Our immersive discussion will spotlight multi-channel automation's profound impact on patient satisfaction and how it revolves around the emerging communication channels of voice bots, AI, chat, email and text-to-pay.
In the rapidly evolving landscape of healthcare – a positive patient experience takes center stage. In addition, patients are becoming more accustomed to different modes of communication, adding complexity to the entire revenue cycle and patient journey.
Don’t miss this opportunity to hear from industry expert Bryce Payne, VP of Business Development at TCN, as we look to uncover the latest trends and practical insights into healthcare revenue cycle management.
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Sessions may cover new theories being tested by the plaintiff’s bar in demand letters; novel litigation claims; litigation defense strategies for handling frequent filers; favorable and unfavorable venues and judges; and other topics than optimize the defense of ARM-relevant claims for you and for the ARM industry as a whole.
Raise Your Game
As an attorney in the ARM industry, staying ahead of the curve is critical to your success. Legal strategies and trends are constantly changing, and it can be difficult to keep up. That's why ACA International created “At the Bar,” an exclusive monthly meeting for ARM-industry attorneys—including in-house counsel and litigation defense counsel—to discuss what's hot in the world of ARM-industry litigation.
When you attend At the Bar, you'll have the opportunity to:
- Explore current ARM litigation trends in a manageable 30-minute roundtable discussion.
- Exchange information about new claims and demands with other industry attorneys.
- Brainstorm defense theories and briefing strategies in a collaborative peer environment.
- Share your own experiences and insights with a knowledgeable and engaged community.
- Advance your litigation strategy and hone your advocacy insights.
- Network with other ARM-industry attorneys.
At the Bar will be held at 1pm on the second Friday, each month. ACA staff and members of ACA’s MAP Advisory Council will facilitate discussions of litigation issues relevant to the ARM industry. These sessions have been designed to be seminars, not lectures, meaning attendee participation will not only be welcome but strongly encouraged—so bring your questions and your thinking caps!
Save this Event for later. View all your favorites at My ACA Assistant.
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Southeast Regional Conference
April 15-17, 2024
Contact:
Jessica Smith - [email protected]
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Sacramento, CA
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Mark your calendar for 1:00 p.m. on the third Wednesday of each month and join us for this energizing networking event!
This is a members ONLY event and a one time Zoom registration.
More Info
Recharge and connect at the Water Cooler Chats, a monthly uplifting and casual networking event for ARM professionals like you! Brought to you by the ACA Visionaries Committee, this 30-minute online session gives you a break from the daily grind to engage with your industry peers.
Ask burning questions, seek feedback on your latest ideas, or simply hang out and enjoy some casual conversation. A few times a year, we’ll focus on how your organization can drive equality and diversity within your company and across the ARM industry.
The value of connecting with like-minded professionals, sharing insights, and gaining a fresh perspective on the challenges you face makes the Water Cooler Chat the perfect platform to expand your network and discover new opportunities. We look forward to meeting you and introducing you to all the amazing members of the ARM industry!
Save this Event for later. View all your favorites at My ACA Assistant.
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Save this Event for later. View all your favorites at My ACA Assistant.
Washington, DC
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Capitol Hill Appointments
Hill appointments will be scheduled by our partners at Brownstein Hyatt Farber Schreck for those registered by April 15.
What is the registration fee?
ACA Member registration is $299 per person. This event is an ACA Members-Only event.
Registration Cancellation & Policies
By submitting a registration for this event, you acknowledge that you have read, understand and agree to ACA's event Registration and Cancellation Policies found on the FAQs tab, and the Antitrust & Anti-Harassment below. ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Anti-Harassment and Antitrust Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Event Questions?
Contact Ashley Driste, Meetings & Events Manager, at [email protected].
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Bloomington, MN
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Save this Event for later. View all your favorites at My ACA Assistant.
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Sessions may cover new theories being tested by the plaintiff’s bar in demand letters; novel litigation claims; litigation defense strategies for handling frequent filers; favorable and unfavorable venues and judges; and other topics than optimize the defense of ARM-relevant claims for you and for the ARM industry as a whole.
Raise Your Game
As an attorney in the ARM industry, staying ahead of the curve is critical to your success. Legal strategies and trends are constantly changing, and it can be difficult to keep up. That's why ACA International created “At the Bar,” an exclusive monthly meeting for ARM-industry attorneys—including in-house counsel and litigation defense counsel—to discuss what's hot in the world of ARM-industry litigation.
When you attend At the Bar, you'll have the opportunity to:
- Explore current ARM litigation trends in a manageable 30-minute roundtable discussion.
- Exchange information about new claims and demands with other industry attorneys.
- Brainstorm defense theories and briefing strategies in a collaborative peer environment.
- Share your own experiences and insights with a knowledgeable and engaged community.
- Advance your litigation strategy and hone your advocacy insights.
- Network with other ARM-industry attorneys.
At the Bar will be held at 1pm on the second Friday, each month. ACA staff and members of ACA’s MAP Advisory Council will facilitate discussions of litigation issues relevant to the ARM industry. These sessions have been designed to be seminars, not lectures, meaning attendee participation will not only be welcome but strongly encouraged—so bring your questions and your thinking caps!
Save this Event for later. View all your favorites at My ACA Assistant.
Vancouver, WA
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Northwest Collectors Conference
May 13-15, 2024
301 West 6th Street
Vancouver, WA 98660
Registration and hotel information is available at http://www.wacollectors.org/.
Save this Event for later. View all your favorites at My ACA Assistant.
More Info
In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!
Save this Event for later. View all your favorites at My ACA Assistant.
More Info
Exclusive for ACA members! Become an ACA Trainer Specialist (TS) and receive ACA's official Essentials training kit for onboarding, retraining, and preparing your team for the Professional Collection Specialist (PCS) exam.
Session 1: Principles of adult learning, training techniques, and Trainer Specialist designation responsibilities.
Session 2: Train-the-trainer on FDCPA Essentials for the ARM Industry ("FDCPA Essentials")
Session 3: Train-the-trainer on Essential Collection Skills and Techniques ("ECST")
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Collection agencies are always looking for new revenue streams and many have been successful becoming their own client through debt buying. Debt buying is a unique business model that may require specialty financing. In this session we will discuss the different options for financing debt purchases including the types of loan programs frequently offered in the receivables management industry by specialty lenders. Explore a new revenue opportunity and how you can get started becoming your own client.
Save this Event for later. View all your favorites at My ACA Assistant.
Mark your calendar for 1:00 p.m. on the third Wednesday of each month and join us for this energizing networking event!
This is a members ONLY event and a one time Zoom registration.
More Info
Recharge and connect at the Water Cooler Chats, a monthly uplifting and casual networking event for ARM professionals like you! Brought to you by the ACA Visionaries Committee, this 30-minute online session gives you a break from the daily grind to engage with your industry peers.
Ask burning questions, seek feedback on your latest ideas, or simply hang out and enjoy some casual conversation. A few times a year, we’ll focus on how your organization can drive equality and diversity within your company and across the ARM industry.
The value of connecting with like-minded professionals, sharing insights, and gaining a fresh perspective on the challenges you face makes the Water Cooler Chat the perfect platform to expand your network and discover new opportunities. We look forward to meeting you and introducing you to all the amazing members of the ARM industry!
Save this Event for later. View all your favorites at My ACA Assistant.
Greenwood Village, CO
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Associated Collection Agencies Annual Convention
June 6-8, 2024
Exhibitor & Sponsor Registration Form
Hotel:
DoubleTree Denver Tech Center
7801 East Orchard Road
Greenwood Village, CO 80111
Contact: Kathy Smaldone - [email protected]
Save this Event for later. View all your favorites at My ACA Assistant.
More Info
In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!
Save this Event for later. View all your favorites at My ACA Assistant.
More Info
Sessions may cover new theories being tested by the plaintiff’s bar in demand letters; novel litigation claims; litigation defense strategies for handling frequent filers; favorable and unfavorable venues and judges; and other topics than optimize the defense of ARM-relevant claims for you and for the ARM industry as a whole.
Raise Your Game
As an attorney in the ARM industry, staying ahead of the curve is critical to your success. Legal strategies and trends are constantly changing, and it can be difficult to keep up. That's why ACA International created “At the Bar,” an exclusive monthly meeting for ARM-industry attorneys—including in-house counsel and litigation defense counsel—to discuss what's hot in the world of ARM-industry litigation.
When you attend At the Bar, you'll have the opportunity to:
- Explore current ARM litigation trends in a manageable 30-minute roundtable discussion.
- Exchange information about new claims and demands with other industry attorneys.
- Brainstorm defense theories and briefing strategies in a collaborative peer environment.
- Share your own experiences and insights with a knowledgeable and engaged community.
- Advance your litigation strategy and hone your advocacy insights.
- Network with other ARM-industry attorneys.
At the Bar will be held at 1pm on the second Friday, each month. ACA staff and members of ACA’s MAP Advisory Council will facilitate discussions of litigation issues relevant to the ARM industry. These sessions have been designed to be seminars, not lectures, meaning attendee participation will not only be welcome but strongly encouraged—so bring your questions and your thinking caps!
Save this Event for later. View all your favorites at My ACA Assistant.
Dive into the ultimate conference adventure! Join Adam parks and Katalina Dawson for a variety of tips—pre, during, and post-conference—to squeeze every drop of awesomeness out any event.
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Are you ready to get the most from attending the ACA Annual Conference next month?!? In this session two marketing professionals with decades of receivables experience talk about the things they do to optimize the value of their attendance at conferences. Optimizing the value of a conference is an artform. Whether you are a first time attendee or have been attending the same show for decades, there are opportunities to improve, modernize and get the most out of your in-person experiences. This session is valuable to attendees, exhibitors and sponsors.
Save this Event for later. View all your favorites at My ACA Assistant.
Mark your calendar for 1:00 p.m. on the third Wednesday of each month and join us for this energizing networking event!
This is a members ONLY event and a one time Zoom registration.
More Info
Recharge and connect at the Water Cooler Chats, a monthly uplifting and casual networking event for ARM professionals like you! Brought to you by the ACA Visionaries Committee, this 30-minute online session gives you a break from the daily grind to engage with your industry peers.
Ask burning questions, seek feedback on your latest ideas, or simply hang out and enjoy some casual conversation. A few times a year, we’ll focus on how your organization can drive equality and diversity within your company and across the ARM industry.
The value of connecting with like-minded professionals, sharing insights, and gaining a fresh perspective on the challenges you face makes the Water Cooler Chat the perfect platform to expand your network and discover new opportunities. We look forward to meeting you and introducing you to all the amazing members of the ARM industry!
Save this Event for later. View all your favorites at My ACA Assistant.
More Info
In the Small Agency Jam Sessions, collectively, we will tackle the big issues, celebrate the small victories, and everything in between. Here's a sneak peek at what you can expect:
- Idea Exchange: You bring your issues to the table to talk through with agencies of similar size.
- Industry Trends: Take a whirlwind tour of the debt collection landscape, spotting trends and predicting the future faster than a fortune teller at a county fair.
- Small vs. Large Agencies: Ever feel like David in a world of Goliaths? Let’s delve into the unique challenges and opportunities that come with being a small agency in a big agency world.
- Pain Points: Let's face it, running a small collection agency can be tough. But you're not alone. We will share our struggles, swap war stories, and brainstorm solutions together.
- Innovation Exchange: Think of this as your monthly dose of inspiration. We'll share the most innovative ideas and practices from across our community, giving you fresh perspectives and practical tips to take back to your agency.
So, are you ready to jam with us? Let's harness the power of our collective wisdom and creativity. Together, we can make each half-hour count and shape a better future for our agencies. Join us, because we're stronger and smarter together!